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Old 02-05-2007, 09:59 AM   #3
terryp
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Join Date: Dec 2002
Location: Kenmore, WA, USA.
Posts: 1,538
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Default Been there

The lithium batteries are apparently still having more than their share of problems. I went through two pairs of replacement packs for my i167 before getting a 'good' pair. Then, one of the packs on my i2 started giving safety shutdowns when cold, and soon after the machine became unrideable. The warranty replacements, now a few weeks old, took care of that problem, but only gave 14.5 miles compared to over 20 on my i180 on the same course.

Then, yesterday, I went for a four mile glide on a full charge, and used up four bars. If the gauge is as linear as I've heard, that means I'm down to an 8 mile range - barely enough to get to work.

If you need warranty replacements, INC will send them to you on a dummy powerbase so you can return the faulty ones, and they'll charge you over $1700 until they get them back. But, as I've learned the hard way, they won't automatically credit your card until you call them with the tracking number. Apparently the RMA number on the box doesn't automatically trigger that.

It's a major hassle, and it looks like I'm about to go through it for the fourth time. Don't quit until you've got a good pair. They've got a one year warranty.
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